Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at : sales@7ross.com
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address as we do not know how long the destination's customs department will have the package on hold.
Note: You can ask for address update within 12 hours of placing
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change the letter "?" to "c".
Shipping can take 3-8 days. For further information, Please visit our Shipping policy page.
You can track your order status from our "ORDER TRACKING" page by entering your tracking code provided by us.
It will take about 2 business days after the order is placed. You'll receive an e-mail with tracking number and all information needed to track your order.
If something is still missing, please contact us immediately at: sales@7ross.com
